PRIVACY POLICY

About this Policy

This policy is intended to explain clearly and in plain language some of the key processes and procedures that we have implemented to manage your personal information, to protect your privacy and to comply with the Act and the APPs.

References to “our”, “us” and “we” in this policy are references to Arisit Pty Ltd A.C.N. 091 515 294 trading as “Arisit”, “Tisira” and “Ariston”, and its related entities. A copy of this policy is available on www.arisit.com.au, www.tisira.com.au and www.ariston.com.au (websites).

This policy gives a broad overview of our policies in relation to privacy but if you require further information, you are welcome to contact us or to read any of the privacy statements or notices that will be issued to you as and when personal information is collected.

You must read this policy before providing us with any personal information or using the websites.

By providing us with your personal information and using the websites, you are confirming your agreement to the policies and procedures described in this privacy policy.

Depending on the exact nature of our relationship with you, we may request that you provide some or all of the following information:

(a)  information that we may require to initially identify you, including your name, home address and your date of birth;

(b)  information that we can use to contact you, including your telephone number, mobile number, email address, work address, mailing address;

(c)  information we may require to confirm your identity, including your driver’s licence number, passport details, business name, Medicare card;

(d)  information that may assist us to confirm your financial position or credit history when you are considering a finance or credit arrangement, including your credit card details, bank details, purchase history or transaction details and loan and credit information where finance arrangements apply.

Broadly, the reasons that we will need to collect your personal information include:

(a)  to provide a service to you, or in relation to a service that we are about to provide to you and for contacting you in relation to those services, which primarily include the installation of goods, including coordinating the installation of goods;

(b)  to contact you in relation to an event, special offer or product that you might be interested in;

(c)  preventing fraud and other criminal activities;

(d)  to assist us to run our business and to improve our services and performance, including staff training, accounting, risk management, record keeping, archiving, systems development, developing new products and services and undertaking planning, research and statistical analysis; and

(e)  to comply with our legal obligations.

There is no obligation for you to provide us with any of your personal information but if you choose not to provide us with your personal information, we may not be able to provide the information, goods or services that you require.

(a) directly from you, either in person, over the phone or through the websites;

(b)  when you place an order via the websites;

(c)  when you interact with the websites; or

(d)  from third parties, including from any enterprise carrying on business under the name or style of “Harvey Norman®”, “Domayne®” and/or “Joyce Mayne®”, whether a franchisee or otherwise;

(e)  from other sources, including publicly available sources.

We will always collect your personal information directly from you unless it is impracticable to do so.

(a)  you are authorised to provide that information to us;

(b)  you have obtained the express consent of the individual to disclose their personal information to us for the use of that personal information by us, including for use in our business and to provide our services;

(c)  you have complied with the Act, including the APPs in collecting that personal information, including by making all relevant notifications required under APP 5; and

(d)  you have informed that person about the contents of this privacy policy including who we are, how we use and disclose personal information, and that they can gain access to, and correct, that information.

From time to time we may receive personal information about you that we have not requested or taken steps to come to know. In these circumstances, we will only hold onto such information as permitted by the Act. Any information that has not been requested but is subsequently retained by us will be subject to the procedures and requirements set out in this privacy policy.

We may use and disclose your personal information for the purposes for which it was collected or for a related purpose such as:

(a)  to consider your request for a product or service;

(b)  to enable us to provide a product or a service to you;

(c)  to facilitate and process your orders and payments;

(d)  to carry out or respond to your queries or requests;

(e)  to provide information to you that you have requested;

(f)  to provide additional information to you as requested by you and to respond to your queries about our products;

(g)  to any third-party suppliers of our goods or services, including third party application owners or licensors;

(h)  to our third-party service providers, including to assist us in providing and improving our services to you, and to analyse market trends and better understand your needs or to develop, improve and market our products and services to you;

(i)  for regulatory reporting and compliance with our legal obligations;

(j)  to relevant third parties to undertake fraud checks;

(k)  to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;

(l)  to perform administrative and operational tasks (including risk management, systems development and testing, staff training and collecting debts);

(m)  to facilitate product reviews and to seek your feedback in relation to particular products or services, customer satisfaction and our relationship with you and to manage any customer complaints;

(n)  for use in direct marketing of promotions, products and services that we think might be of interest to you, including to add to a database compiled by us for this purpose;

(o)  to our third-party service providers, for use in direct marketing of promotions, products and services that our third-party service providers think may be of interest to you, including to add to a database complied for this purpose;

(p)  to Harvey Norman Holdings Limited A.C.N. 003 237 545 (Holdings), subsidiaries of Holdings, our related body corporates and any enterprise carrying on business under the name or style of “Harvey Norman®”, “Domayne®” and/or “Joyce Mayne®”, whether a franchisee or otherwise (collectively, the Recipient Parties) for the direct marketing by those Recipient Parties of promotions, products and services offered by those Recipient Parties;

(q)  to monitor or improve the quality and standard of service that we provide to you;

(r)  to consider any concerns or complaints you may raise against us;

(s)  to our agents, successors and/or assigns;

(t)  to notify you of offers that may be of interest to you; and

(u)  to better understand your preferences.

By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you are taken to have consented to the use and disclosure of your personal information for the above purposes.

We may provide your personal information to the third parties as outlined in this privacy policy.

We may share your personal information with any Recipient Party. By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you consent to your personal information being shared with our related entities and with any one or more of the Recipient Parties.

We deal with third party service providers who may assist us with a variety of functions including with research, mail and delivery, security, insurance, professional advisory (including legal, accounting and auditing advice), banking, payment processing, facilitating credit arrangements, credit reporting, fraud checks, data storage, information processing, order tracking, marketing, product reviews, online competitions, responding to customer queries and complaints or technology services. By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you are taken to have consented to us disclosing your personal information to our third-party service providers. Where we engage third party service providers to perform services for us, those third parties may be required to handle or deal with your personal information. Under these circumstances, those third parties must safeguard this information and must only use it for the purposes for which it was supplied and we will make all reasonable enquiries to try to ensure that this is the case.

Wherever possible, we will limit the information provided to independent third parties to that information required for those third parties to properly perform their functions.

Where we intend to use your personal information for direct marketing purposes, we will seek your consent to do so prior to using to your personal information. You can opt-out, unsubscribe or make a request not receive direct marketing communications from us, by calling us on 1300 762 219 or by writing to us at 40-50 Mark Anthony Drive, Dandenong South, Victoria 3175, or by logging such a request through the websites at any time. Additionally, each direct marketing communication, including all emails and SMS, will include an opt-out or “unsubscribe” option which will immediately indicate to us that you no longer wish to receive materials of this kind.

You may make a request that we do not disclose your personal information to facilitate direct marketing by another organisation and you may request that we provide you with the source of any personal information we use for direct marketing purposes. Any such requests will be actioned within a reasonable period of time and there will be no charges to you for making, or to you from us actioning, such requests.

We have implemented appropriate processes and techniques to protect personal information from loss, misuse and interference and from unauthorised access, modification or disclosure. In addition, access to your personal information is limited to those who specifically need it to conduct their responsibilities.

We take all necessary steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from loss, misuse and interference and from unauthorised access, modification or disclosure.

While care is taken to protect your personal information on the websites, unfortunately no data transmission over the Internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Act.

1. (a)  the information that we collect about you is accurate, complete and up-to-date at the time of collection;
2. (b)  when we use your personal information, it is accurate, up-to-date, complete and accurate at the time of use; and
3. (c)  if we disclose your personal information, it is accurate, up-to-date, complete and accurate at the time of disclosure.

You warrant that all information that you provide to us is accurate, complete and up to date at the relevant time.

There may be circumstances where we need to disclose your personal information that we hold about you to a third party overseas (Overseas Recipients). This may occur, for example, where we have a database or server hosted outside Australia.

Prior to us disclosing your personal information to an Overseas Recipient, APP 8.1 requires that we will take all reasonable steps to ensure that the Overseas Recipient complies with the APPs (other than APP 1) in relation to your personal information, or that the Overseas Recipient is bound by laws that offer you at least as much protection as the APPs and that you are able to enforce your rights under those international laws in the event of any breach unless an exception applies (the Overseas Disclosure Obligations).

We will take all reasonable steps to satisfy our Overseas Disclosure Obligations.

The countries to which we are most likely to send your personal information include the New Zealand, Malaysia, Ireland, United Kingdom, United States of America and Singapore.

Usually we will be able to provide you with access to your personal information upon receipt of your written request, either by email sent to arisit@arisit.com or by post sent to The Privacy Officer, 40-50 Mark Anthony Drive, Dandenong South, Victoria 3175, and confirmation of your identity. There are some limited circumstances in which we may not be able to provide you with access to your personal information when requested. Such circumstances might include where access would pose a serious threat to the life, health or safety of another person or where such access would unreasonably impact on the privacy of others.

Where you request access to your personal information, we will respond to any such request in accordance with the Act.
We may recover from you our reasonable costs of supplying you with access to your personal information but we will not charge you for any request you might make to access your information.

We do what we can to ensure that the information we hold about you is accurate, complete, up- to-date, relevant and not misleading. To assist us to do this, it is imperative that you provide us with correct information at the time you provide it to us and immediately inform us if any of your information changes at any time. You may make a request that we correct any of your information. We would prefer your request to be in writing.

We will respond to any requests regarding the correction of your personal information within a reasonable period after the request is made in accordance with the Act.

We will not charge you for any request to correct your personal information, nor will we pass on to you any costs incurred by us in correcting your personal information or for associating a statement with your personal information.

15. What if you want to make a complaint about some aspect of our privacy procedures?

We are committed to maintaining and protecting your privacy but it is possible that in limited circumstances, mistakes might be made. If you are concerned with the way your personal information has been handled then you are entitled to make a complaint. If you would like to lodge a complaint, please contact us through our Privacy Compliance Officer, whose details are set out below.

17.  Links to other websites

The websites may contain links to websites which are owned or operated by third parties (being parties that are unrelated to us). You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.

18.  Changes and exemptions to this policy

From time to time it may be necessary for us to review and revise this privacy policy. We reserve the right to change our privacy policy at any time. Please note that the Act contains certain exemptions which may permit us to use your personal information in a particular way if specific circumstances arise. Any such exemption under the Act will take priority over this privacy policy to the extent of any inconsistency.